Refund Policy

1. The short version

If the eBook Puzzle +1000 is not what you expected, you can ask for your money back within 30 calendar days of the purchase date. Email support@healthmeai.com, tell us the name and email address used on the order, and we will refund the $29.90 USD you paid. You do not have to explain yourself, although we are grateful when people tell us why.

2. What you are buying

eBook Puzzle +1000 is a digital product: a PDF ebook sent to your email address after payment is confirmed. Nothing is shipped, so there is nothing to return — a refund simply reverses the payment. We ask that you delete your copy of the file once a refund has been issued.

3. How to request a refund

1. Email support@healthmeai.com with the subject line “Refund request”.
2. Include the full name and email address you used at checkout, and the order number from your receipt if you still have it.
3. You will receive an acknowledgement within one business day.

You may also call +1 (979) 347-1952 Monday to Friday, 9:00–18:00 US Central Time, but we will still ask you to confirm the request by email so that there is a written record on both sides.

4. Timeline

Stage	What happens	Typical time
Acknowledgement	We confirm we received your request	Within 1 business day
Approval	We verify the order and approve the refund	Within 2 business days
Processing	The refund is issued through the original payment method by our payment processor	Within 5 business days of approval
Appearing on your statement	Your bank or card issuer posts the credit	Usually 5–10 business days after processing

The last step is controlled by your bank, not by us. If the credit has not appeared 10 business days after we tell you the refund was processed, write to us and we will send you the processor reference so you can give it to your bank.

5. What is refunded

• The full purchase price you actually paid — $29.90 USD for the standard offer.
• Refunds are issued to the original payment method. We cannot send a refund to a different card, account or person.
• If your card was charged in a currency other than USD, your bank’s exchange rate on the refund date may differ slightly from the rate on the purchase date. That difference is set by your bank and is outside our control.

6. Requests after 30 days

Requests made more than 30 days after purchase fall outside this policy, but we would still rather hear from you than not. Write to us and describe the situation — for example a duplicate charge, a technical problem that stopped you downloading the file, or a purchase made in error — and we will look at it case by case. Duplicate charges and undelivered files are always corrected regardless of how much time has passed.

7. When we may decline a request

We keep this list short and we apply it narrowly:

• The 30-day window has passed and there are no exceptional circumstances (see section 6).
• We cannot match the request to a real order — for example the name and email do not correspond to any purchase.
• Evidence of abuse, such as repeated buy-and-refund cycles by the same customer, or redistribution of the ebook file to others.
• The refund has already been issued, or the payment has already been reversed by your bank as a chargeback.

If we decline a request we will tell you why in writing and explain what you can do next.

8. Problems that are not refund cases

Some issues are faster to fix than to refund. Email us and we will handle them at no cost:

• The email never arrived. We resend the delivery email, or send the PDF as a direct attachment.
• The download link does not work. We issue a fresh link.
• The file will not open. We check the file and, if needed, send it in a different format or split into smaller parts.
• You were charged twice. We refund the duplicate charge in full, always, with no time limit.

9. Chargebacks

Please contact us before asking your bank to reverse the charge. A chargeback takes weeks, involves your bank and our processor, and a direct refund from us is nearly always faster. If a chargeback has already been opened we will cooperate with the process and provide the order records requested by the bank.

10. Statutory rights

This policy is offered in addition to your rights under applicable consumer law, and nothing in it limits those rights. Consumers in some jurisdictions have a statutory right to cancel certain distance purchases; where such a right applies to digital content that has already been delivered, this 30-day policy is intended to be at least as favourable to you.

11. Contact for refunds

Puzzles +1000 Digital LLC — Customer Support
2900 Texas Avenue South, Suite 140
College Station, TX 77840, United States
Email: support@healthmeai.com
Phone: +1 (979) 347-1952

One price, no surprises. eBook Puzzle +1000 is a single payment of $29.90 USD. There is no subscription, no recurring charge and no automatic renewal, so there is nothing you need to cancel to avoid a future charge.

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